Responsible Gaming

Gambling Should Be Entertainment, Not Income

Online pokies and casino games are designed for entertainment purposes only. They should never be viewed as a way to earn money or solve financial problems. The house always has a mathematical edge, and losing is a real possibility every time you play. Please gamble only with money you can afford to lose.

Age Verification

Online gambling in Aotearoa New Zealand is only available to individuals aged 18 years and over. It is your responsibility to ensure you meet this legal requirement before participating in any gambling activities. If you are under 18, please do not use online pokie platforms.

Warning Signs of Problem Gambling

If you recognise any of the following behaviours in yourself or someone you know, problem gambling may be developing:

• Chasing losses by gambling more to recover money lost
• Gambling with larger amounts of money than intended
• Spending more time gambling than planned
• Hiding gambling activities or lying about the amount spent
• Neglecting family, work, or other responsibilities due to gambling
• Borrowing money or going into debt to finance gambling
• Feeling anxious, irritable, or restless when unable to gamble
• Using gambling to escape problems, stress, or difficult emotions
• Failed attempts to cut down or stop gambling
• Gambling has negatively impacted relationships, employment, or finances

Self-Help Tools & Responsible Gambling Features

Most reputable online casinos offer built-in tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
• Loss Limits: Restrict the total amount you're willing to lose during a session
• Session Time Limits: Set automatic logout reminders to limit your playing time
• Reality Checks: Enable pop-up notifications during gameplay to remind you how long you've been playing
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing gambling sites

Use these tools proactively. They are designed to help you enjoy gambling responsibly.

Support Organizations — Get Help Now

If you or someone you know is struggling with problem gambling, professional support is available. In Aotearoa New Zealand:

New Zealand Services

• Problem Gambling Foundation (PGF) - Free, confidential support across Aotearoa
  • Phone: 0800 664 262
  • Website: www.pgf.nz
• Gambling Helpline - Samaritans NZ
  • Phone: 0800 006 006
  • Text: 8393
• 1737 - Need to Talk? - Free call or text for counselling
  • Phone: 1737
  • Text: 1737

International Support (If Needed)

• Gambling Help Online (Australia) - www.gamblinghelponline.org.au
• GamCare (United Kingdom) - www.gamcare.org.uk
• GamStop (United Kingdom) - www.gamstop.co.uk

If You Have a Problem, Seek Help

Problem gambling is a real issue, but recovery is possible with the right support. There is no shame in asking for help. Reach out to one of the organisations listed above — they are staffed by trained professionals who understand what you're going through and can provide confidential assistance.

Remember: Your wellbeing is more important than any bet.